Bridged Support

Questions, billing problems, or something not working? Email support@gapasea.com. We usually reply within 2 business days.

The easiest way is Settings → Contact support in the app: the email it opens already includes your app version and an identifier that helps us find your account. Just tell us what happened.

If you're in danger

Bridged is not an emergency service.

Emergency: call 911 (or your local emergency number).
988 Suicide & Crisis Lifeline: call or text 988 (US).
National Domestic Violence Hotline: call 1-800-799-7233 or text START to 88788 (US).
Think you're being scammed? Stop sending money and report it to the FTC at reportfraud.ftc.gov and the FBI at ic3.gov.

Subscription and billing

How much does Bridged cost? The price and any free trial are shown on the subscription screen before you buy, and come from the App Store or Google Play for your country. The subscription renews every week until you cancel.

How do I cancel? Cancel at least 24 hours before your trial or current week ends to avoid the next charge.

iPhone / iPad: open Settings → tap your name → Subscriptions → Bridged → Cancel Subscription. Or in Bridged, go to Settings → Manage in App Store.
Android: open the Google Play Store → profile icon → Payments & subscriptions → Subscriptions → Bridged → Cancel.

Deleting the app or deleting your account in Bridged does not cancel your subscription.

How do I get a refund? Payments are handled by Apple or Google, so refunds are too.

Apple: go to reportaproblem.apple.com, sign in, and choose Request a refund.
Google Play: see support.google.com/googleplay and search "refund."

I paid but Bridged says I'm not subscribed. In Bridged, go to Settings → Restore purchases (also on the subscription screen). Make sure you're signed in to the same Apple ID or Google account you used to subscribe. If that doesn't fix it, email us.

I got a new phone. Install Bridged, then tap Restore purchases to restore your subscription.

Privacy and your data

Will the other person know? No. Bridged never contacts or notifies anyone in your screenshots.

Who sees my screenshots? Only Bridged and OpenAI, which processes them for us. Neither of us uses them for training. See our Privacy Policy.

Do I need an account? No. You don't need an email, phone number, or password.

How do I delete a reading or a person? Open the reading or the person, tap the ⋯ menu, and choose Delete.

How do I delete my account? Go to Settings → Delete account and confirm. Your readings, people, and screenshots will no longer be available in Bridged. Remember to cancel your subscription separately.

Using Bridged

What screenshots work best? Screenshots of a text, WhatsApp, Instagram, or similar conversation, in order, with the messages readable. Several screenshots of one conversation are read together.

Bridged said it couldn't find a conversation. That happens with photos, blurry images, or screens without messages. Try again with clear screenshots of the chat.

Is Bridged always right? No. Bridged gives you an outside opinion and shows you which messages it's basing it on. It can be wrong, and what you do is always your call.

GapaSea International Limited